Shipping policy
📬 Incorrect Address
Please ensure your shipping address is correct at checkout. Soravé is not responsible for orders delivered to an incorrectly entered address. If you notice an error immediately after ordering, contact us at support@sorave.com within 2 hours of purchase and we will do our best to update it before dispatch.
📦 Lost or Damaged Orders
If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date with:
- Your order number
- A photo of the damaged item (if applicable)
We will offer a full replacement or refund at no cost to you — no questions asked.
🔄 Our Commitment
Every Soravé order is backed by our 30-day refund and exchange policy. If you are not completely satisfied with your purchase for any reason, we will make it right. Full details are available in our Refund Policy.
For any questions about your order or delivery, our support team is available 24/7 at support@sorave.com. We typically respond within 2–4 hours.
— The Soravé Team Your skin elevated.